Do you have questions about the service?

Here you will find the most frequently asked questions by our users
When I share the vehicle with other passengers, how long is the trip?

The duration of a shared trip is increased by about 15 minutes compared to a trip made alone. So you have this little margin to calculate to be sure to arrive on time.

On what criteria are passengers grouped together in the same vehicle?

Our algorithm organizes the sharing of vehicles between passengers necessarily located in a logical geographical area, ie on the road to the final destination. Example if the final destination is an airport or a train station: the passenger located furthest from the final destination is picked up first and the passenger closest is picked up last. Example if the point of departure is an airport or a train station: passengers share the same vehicle because they will be dropped off in the same geographic area, avoiding detours.

How long do I wait for other passengers in the vehicle?

In the direction of the station or the airport, the driver's maximum waiting time is 3 minutes to collect a passenger, so as not to delay other passengers. For departures from an airport or a train station, the first passenger to get into the vehicle will wait a maximum of 15 minutes before the driver starts to drop passengers off at the address of their choice, but always in the same geographic area, in order to limit detours.

I booked a shared trip but I'm late, what's going on?

If you are not present at the address and at the scheduled time when your driver arrives, he will call you on the number entered in the app to notify you of his presence. If you don't answer or if you cannot get into his vehicle within 3 minutes, the driver may leave the place and continue to transport other passengers to their destinations so as not to delay them.

Do I have to pay the driver at the end of the trip?

Payment for the trip is made at the time of booking, through our application or our website. TaxyMatch is responsible for paying the driver directly. You can enjoy the trip without having to worry about paying or having change, everything is already settled!

How long do I wait for other passengers in the vehicle?

Without supplement and whatever the destination, each passenger can take a checked baggage & a cabin baggage, according to models usually authorized by airlines. In case of exceeding the number of pieces of baggage or in the case of clearly “out of format” baggage (we are not to the inch), the driver can directly request the payment of a supplement. In this case, the amount is 10 € per additional baggage and / or excessive size, if there is room in the vehicle. If the baggage is not suitable for the capacity of the vehicle (size or full vehicle), the driver may refuse to take the baggage. The passenger may then choose to not make the trip, without being able to claim a refund. He can also find a solution for the baggage in question and complete the planned trip without this baggage in the vehicle.